Política de devoluciones

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns for defective and non-defective products. We also accept changes.

This new service is added to other benefits that we offer you as a customer to guarantee you the best experience. There is nothing that makes us happier than knowing that you, as our client, will be calm and satisfied.

1. PREPARE THE PACKAGE
1.1. Store the complete product, with its original accessories, in a sturdy box. Preferably the one where you received the order.
1.2. Label printing:

1.2.1 If the agency is going to collect your item, you do not need to print the label (condition only valid for Spain).

1.2.2 If you send your item by your own means or by delivering it to the Post Office, print the label that we will have sent you by email. It is also available in your file details under “Return History” in your user panel.

23. Stick the label on the outside of the box and seal it tightly.
2. SEND PACKAGE
2.1. If you have requested a withdrawal, our agency will come to pick it up on the date you indicated.
2.2. If you send it by your means we will wait for its arrival.
3. RECEIVE A REFUND OR REPLACEMENT
3.1. 14 days after the package arrives at our facility, we will refund the money you paid or make a replacement.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@ecomarketshopping.com. Please note that returns must be sent to the following address: Calle Adriano, 12, 41001, Seville, Spain.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@ecomarketshopping.com

RETURN METHOD:

Your option to send us your return: By mail.

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?

1. Defective product: download and print

2. Customer Regret – Customer Responsibility

3. Refund processing time: It takes 30 days for the customer to receive the refund.

Our Return or Refund Fees from Spain

Damage and problems (Defective products)

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can assess the problem and resolve it. For our defective products, the return is full free shipping. That means your shipping fee is 0.00 Euro (€) and your restocking fee is 0.00 Euro (€).

 

For your responsibility (Customer regret)

Please inspect your order upon receipt and contact us immediately if the item you purchased in error is no longer required or if it is incorrect products so that we can evaluate the problem and correct it. For your remorse products, you need to bear a certain amount for return shipping. You will bear the actual cost of return shipping. The restocking fee is 0.00 euros (€).

Unfortunately, we cannot accept returns on sale items or gift cards.

What does Eco Market Shopping do?

At Eco Market Shopping we go further and offer you services such as the new 72-hour replacement guarantee and the extension of the product warranty. In addition, we send you the invoice by email so that you always have it available at all times, as well as to preserve the environment.

You can also return or process the guarantee of the items in your order in any of our stores: in Alhama de Murcia, Barcelona or Madrid.

If you still have more questions, feel free to visit our FAQ page. And if you need to contact us, here is our contact page. Valid only for items sold and shipped by Eco Market Shopping, excluding bulky products, Marketplace.

For Any Inquiries :

Business Address: Calle Adriano, 12, 41001, Seville, Spain
Phone : +34 656 631 345
Email :contact@ecomarketshopping.com
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